Analysis file instructions

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We developed this easy-to-use and effective error analysis tool to retrieve information necessary to locate the issue. The information contained in the analysis file is compressed and encrypted. For more information about the analysis file, please click here.

Standard instructions to create a SecuROM™ analysis file
  1. Make sure the original disc (play or launch disc) is in a local CD or DVD-ROM drive.
  2. Please reboot your computer and do not start any additional applications.
  3. "Right-click" (click the right button of your mouse) on the desktop shortcut or the actual executable.
  4. A dialog menu will appear. Choose "Launch Analysis" from the menu choices.
  5. After selecting "Launch Analysis," a disclaimer window will appear.
  6. To proceed, please click onto the "Yes" button.
  7. Windows XP: Your 'AnalysisLog.sr0' file will be saved to the root of your C:/ drive. To get there, locate 'My Computer', open your C:/ drive and you will see 'AnalysisLog.sr0'.

    Windows Vista\7\8: Your 'AnalysisLog.sr0' file will be stored in the following path:
    'C:\Users\?YOUR USER?\Desktop\AnalysisLog.sr0'. If by chance this folder is hidden, you may have to display hidden folders. To do so, please follow these steps:

    1. Go to 'Start' and left-click on 'Control Panel'.
    2. Left-click on 'Appearance and Personalization'. Then select 'Folder Options'.
    3. Now select the 'View' tab, then select 'Show hidden files and folders'. You should now have access to the folder.
  8. Please compress the file using a program such as WinZip or WinRAR (to avoid email corruption) and send us this file as an attachment together with a description of your problem (e.g. with screenshots, further details).






 
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