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BioShock 2 - Frequently asked questions:
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BioShock 2
Product information:
Website: http://www.BioShock2game.com/
Media: DVD-ROM / Digital Download
Important: If you search help for BioShock 1, please follow this link https://support.securom.com/pop_bioshock.html.
Please find below a list of frequently asked questions we have collected for 'BioShock 2':
Q: I get the error message: 'Emulation detected error (e.g. 2500)'.
A: Please unmount all images, deactivate running emulation software and put the original disc in your drive.
If the error message persists, please download the SecuROM™ Diagnostics Tool and follow the instructions on the website.
Q: I get the error message 'SecuLauncher: failed to start application. [2000]'
A: Please note that this is a common issue when the Visual Studio C++ redistributable and/or Microsoft .NET Framework 3.5 was not installed properly.
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To solve the issue, please open your Windows Explorer/My Computer and switch to the following directory on the
'BioShock 2' Disc #1: e.g. E:\Support\Redist\G4WL\.
In that folder you will find a file called 'vcredist_x86.exe'. Please execute this application and follow the installation wizard.
- Please also download and install the latest version of Microsoft .NET Framework 3.5.
After you have successfully installed the Visual Studio C++ redistributable and Microsoft .NET Framework 3.5 please perform the recommended reboot. 'BioShock 2' should start fine now.
Q: I bought 'BioShock 2' through Steam but i can't find my serial number.
A: To receive your serial number (after you have downloaded and installed 'BioShock 2'), please do the following:
- Open Steam
- Right-click 'BioShock 2'
- Click "Show Serial"
This is the serial number for 'BioShock 2'. Use this key to activate your game.
Q: I get the error message: 'The serial number was not found in the database.'
A: The number one problem with serial numbers is mistyping. Double check the characters you have entered.
To help identify each character of the serial number correctly, please see common misinterpretations:
- Digit 'Zero' and 'O' (like 'Oscar')
- Digit 'One' and 'I' (like 'India')
- Digit 'Two' and 'Z' (like 'Zulu')
- Digit 'Eight' and 'B' (like 'Bravo')
- Include all hyphen ('-') as shown in the serial number
If this does not solve your issue, please send us a picture of your serial number.
Q: I get the error message: 'No proper connection could be made with the activation server.'
A: If you are having problems activating your game, please visit the SecuROM™ PA Manual Unlock Website where you can generate an unlock code and activate your game manually.
Q: I get the error message: 'Too many activations on different PCs or too many reactivations on the same PC have been performed.'
A: Please run the revoke tool, http://download.securom.com/support/bioshock2/bioshock2revoke.zip, on the PC where you have originally activated 'BioShock 2'. After revoking this activation, you will be able to activate your application on a different PC.
Q: I still have issues activating my application.
A: Please contact us via our Product Activation contact form
Q: The above answers did not solve my issue.
A: Please install the SecuROM™ Diagnostics Tool for further assistance and follow the instructions on the website.