'Alone in the Dark' uses SecuROM™ to activate the game at the end of the installation.
SecuROM™ uses an internet connection to request a license for 'Alone in the Dark'. The communication is a simple request and response to a server used for this purpose. No personal information is collected or stored during this process.
The activation process is completely automated and seamless. If you need help, please use our online activation guideline, which can be found here.
If you received an error message while activating your copy of 'Alone in the Dark' purchased on disc, this page gives you the necessary information to activate your game.
The two most common reasons for the inability to activate are:
If the printed serial is hard to read or missing, please contact the Atari support center for instructions.
For detailed instruction on activation please consult the activation guideline, which can be found here.
Your serial number can be used for activating 'Alone in the Dark' on two different PCs at the same time. As soon as you uninstall, the serial is revoked for another installation.
If the license information gets lost due to a system crash, you can reactivate the game three times on the same machine.
Please note: during the installation and uninstallation of 'Alone in the Dark' an active internet connection is needed.
No, there is no need to reactivate unless you change several pieces of hardware at the same time. Before you change several pieces of hardware at the same time, please make sure the serial is revoked correctly.
In this case, please uninstall 'Alone in the Dark' or use the revoke application on one of the computers you successfully activated it on. This tool can be downloaded here.
Please have a look at question 3 for further details on the restrictions regarding your serial number.
No, when you uninstall 'Alone in the Dark', the license is automatically revoked from your computer.
Please have a look at question 3 for further details on the restrictions regarding your serial number.
'Alone in the Dark' will be revoked automatically during the uninstallation-process. In case of need, a standalone revoke application can be downloaded here.
No, you just need to be online only for a fresh install. An internet connection is also required to revoke the license when uninstalling the game.
Yes, if you own the disc version of 'Alone in the Dark', the disc needs to be inserted in a local physical drive in order to play the game.
Retail copies also have a disc check at the launch of 'Alone in the Dark'.
Retail disc version:
The serial is printed on the package of the DVD version. If you lost your DVD package and install the game from the original DVD, please contact Atari support to get help.
Online version:
If you purchased an online version of the game, your Serial was sent by email. Your point of purchase can resend the serial upon request during a certain time after purchase. Please consult your point of purchase for further support.
If you purchased the game on DVD you can resell it. Please make sure that you uninstall the game from your computer, and revoke all activations before you sell it.
SecuROM™ is a copy control system implemented by software publishers to protect their intellectual property. In the course of implementing the solution, certain files are installed to allow the system to behave properly. These files are not malicious in any way and are easily removed, if desired.
- E0019: This error indicates a connection problem. Please make sure that you are connected to the internet during the revocation process.
- If you error is not listed, please send a detailed description of your error to support@SecuROM.com
No information is sent to any third party servers and private data is not collected when launching or playing 'Alone in the Dark'.
SecuROM™ does not collect any personal information.
Protecting games is necessary for future new game development. The activation is an automated process which does not affect the gameplay and prevents illegal versions of the game which could contain virus, troyans or any kind of malware.
The SecuROM™ support team can answer your questions not covered by this FAQs: support@SecuROM.com