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The Witcher 2 - Frequently asked questions:
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The Witcher 2
Product information:
Website: http://www.thewitcher.com/
Media: DVD-ROM / Digital Download
Please find below a list of frequently asked questions we have collected for 'The Witcher 2':
Q: I can't enter my serial number in the activation dialog.
A: Please install and run the SecuROM™ Diagnostics Tool, it will exchange 3 files in your game directory, afterwards you will be able to activate the game.
Q: I have issues downloading the release patch, after i entered my key the first time.
A: If you are having problems downloading the release patch, please view the official support website.
Q: I get the error message: 'The serial number was not found in the database.'
A: The number one problem with serial numbers is mistyping. Double check the characters you have entered.
To help identify each character of the serial number correctly, please see common misinterpretations:
- Digit 'Zero' and 'O' (like 'Oscar')
- Digit 'One' and 'I' (like 'India')
- Digit 'Two' and 'Z' (like 'Zulu')
- Digit 'Eight' and 'B' (like 'Bravo')
- Include all hyphen ('-') as shown in the serial number
Please note that the SecuROM serial numbers for 'The Witcher 2' always have the following format: XXXXX-XXXXX-XXXXX-XXXXX.
If your serial number has another format, please contact your point of purchase to solve this issue, please also view this link for more information.
If this does not solve your issue, please send us a picture of your serial number.
Q: I get the error message: 'No proper connection could be made with the activation server.'
A: If you are having problems activating your game, please visit the SecuROM™ PA Manual Unlock Website where you can generate an unlock code and activate your game manually.
Q: I get the error message: 'Too many activations on different PCs or too many reactivations on the same PC have been performed.'
A: Please run the revoke tool, http://download.securom.com/support/witcher2/TheWitcher2_RevokeTool.zip, on the PC where you have originally activated 'The Witcher 2'. After revoking this activation, you will be able to activate your application on a different PC.
Q: I still have issues activating my application.
A: Please contact us via our Product Activation contact form
Q: The above answers did not solve my issue.
A: Please install the SecuROM™ Diagnostics Tool for further assistance and follow the instructions on the website.