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Grand Theft Auto IV - Frequently asked questions:
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Grand Theft Auto IV
Product information:
Website: http://www.rockstargames.com/IV/
Media: DVD-ROM / Digital Download
Important: Please download and install the latest available patch from the official website.
Please find below a list of frequently asked questions we have collected for Grand Theft Auto IV:
Q: I get the error message 'SecuLauncher: failed to start application. [2000]'
A: Please note that this is a common issue when the Visual Studio C++ redistributable and/or Microsoft .NET Framework 3.5 was not installed properly.
-
To solve the issue, please open your Windows Explorer/My Computer and switch to the following directory on the
'Grand Theft Auto IV' Disc #1: e.g. E:\GTAIV\Redistributable\.
If you own the Steam download version, please open your installation path of 'Grand Theft Auto IV':
e.g. C:/Progra...steamapps/common/grand theft auto iv/installers.
In that folder you will find a file called 'vcredist_x86.exe'. Please execute this application and follow the installation wizard.
- Please also download and install the latest version of Microsoft .NET Framework 3.5.
After you have successfully installed the Visual Studio C++ redistributable and Microsoft .NET Framework 3.5 please perform the recommended reboot. 'Grand Theft Auto IV' should start fine now.
Q: I get the error message: 'Release Date Check Failed.'
A: Please note that Internet access is required for an online release date check of this game.
Never the less it is possible to perform a 'manual offline activation' from another computer which is connected to the Internet.
Please download the following Offline Installer package and install it.
Afterwards visit the website: http://activate.rockstargames.com, read the Offline 'Data Check and Product Activation' Guide carefully and follow the steps as described.
Q: I get the error message: 'Could not connect to the activation server.'
A: If you are having problems activating your game you can also visit the manual unlock website
http://activate.rockstargames.com, read the Offline 'Data Check and Product Activation' Guide carefully and follow the steps as described.
Q: I get the error message: 'The serial number was not found in the database.'
A: The number one problem with serial numbers is mistyping. Double check the characters you have entered.
To help identify each character of the serial number correctly, please see common misinterpretations:
- Digit 'Zero' and 'O' (like 'Oscar')
- Digit 'One' and 'I' (like 'India')
- Digit 'Two' and 'Z' (like 'Zulu')
- Digit 'Eight' and 'B' (like 'Bravo')
- Include all hyphen ('-') as shown in the serial number
If this does not solve your issue, please send us a picture of your serial number.
Q: I get the error message: 'Too many activations on different PCs or too many reactivations on the same PC have been performed...'
A: Please run the revoke tool from the following website and execute it on the PC where you have activated 'Grand Theft Auto IV' before:
Revoke Tool. Unfortunately, we are unable to increase your activation limit. Please contact the Rockstar Games Support via the official support website http://www.rockstargames.com/support/ regarding your request
Q: I get a 'Grand Theft Auto IV' error code (e.g. RMN40, DD3D50, WS30).
A: Please note that these error messages are not SecuROM™ related.
For further information and possible solutions please visit the following website:
http://www.rockstargames.com/support/.
Q: I have a problem with the 'Rockstar Games Social Club' (RGSC).
A: Unfortunately, we are unable to assist with the 'Rockstar Games Social Club', as this is not SecuROM™ related. For further information and possible solutions please contact the software publisher, Rockstar Games, regarding your request: http://www.rockstargames.com/support/.
Q: I still have issues activating my application.
A: Please contact us via our Product Activation contact form
Q: The above answers did not solve my issue.
A: Please install the SecuROM™ Diagnostics Tool for further assistance and follow the instructions on the website.
Please find below a list of frequently asked questions we have collected for 'Grand Theft Auto IV: Episodes from Liberty City'
Q: I get the error message: 'Release Date Check Failed.'
A: Please note that Internet access is required for an online release date check of this game.
Never the less it is possible to perform a 'manual offline activation' from another computer which is connected to the Internet.
Please download the following Offline Installer package and install it.
Afterwards visit the website: http://activate.rockstargames.com, read the Offline 'Data Check and Product Activation' Guide carefully and follow the steps as described.
Q: I get the error message: 'Could not connect to the activation server.'
A: If you are having problems activating your game you can also visit the manual unlock website
http://activate.rockstargames.com, read the Offline 'Data Check and Product Activation' Guide carefully and follow the steps as described.
Q: I get the error message: 'The serial number was not found in the database.'
A: The number one problem with serial numbers is mistyping. Double check the characters you have entered.
To help identify each character of the serial number correctly, please see common misinterpretations:
- Digit 'Zero' and 'O' (like 'Oscar')
- Digit 'One' and 'I' (like 'India')
- Digit 'Two' and 'Z' (like 'Zulu')
- Digit 'Eight' and 'B' (like 'Bravo')
- Include all hyphen ('-') as shown in the serial number
If this does not solve your issue, please send us a picture of your serial number.
Q: I get the error message: 'Too many activations on different PCs or too many reactivations on the same PC have been performed...'
A: Please run the revoke tool from the following website and execute it on the PC where you have activated 'Grand Theft Auto IV Episodes from Liberty City' before:
Q: I still have issues activating my application.
A: Please contact us via our Product Activation contact form
Q: The above answers did not solve my issue.
A: Please install the SecuROM™ Diagnostics Tool for further assistance and follow the instructions on the website.