'Grand Theft Auto IV' picture

Grand Theft Auto IV - Frequently asked questions:

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Product information:
Website: http://www.rockstargames.com/IV/
Media: DVD-ROM / Digital Download

Important: Please download and install the latest available patch from the official website.

Please find below a list of frequently asked questions we have collected for Grand Theft Auto IV:


Q: I get the error message 'SecuLauncher: failed to start application. [2000]'
A: Please note that this is a common issue when the Visual Studio C++ redistributable and/or Microsoft .NET Framework 3.5 was not installed properly.

  1. To solve the issue, please open your Windows Explorer/My Computer and switch to the following directory on the
    'Grand Theft Auto IV' Disc #1: e.g. E:\GTAIV\Redistributable\.

    If you own the Steam download version, please open your installation path of 'Grand Theft Auto IV':
    e.g. C:/Progra...steamapps/common/grand theft auto iv/installers.

    In that folder you will find a file called 'vcredist_x86.exe'. Please execute this application and follow the installation wizard.

  2. Please also download and install the latest version of Microsoft .NET Framework 3.5.

After you have successfully installed the Visual Studio C++ redistributable and Microsoft .NET Framework 3.5 please perform the recommended reboot. 'Grand Theft Auto IV' should start fine now.

Q: I get the error message: 'Release Date Check Failed.'
A: Please note that Internet access is required for an online release date check of this game.
Never the less it is possible to perform a 'manual offline activation' from another computer which is connected to the Internet. Please download the following Offline Installer package and install it. Afterwards visit the website: http://activate.rockstargames.com, read the Offline 'Data Check and Product Activation' Guide carefully and follow the steps as described.

Q: I get the error message: 'Could not connect to the activation server.'
A: If you are having problems activating your game you can also visit the manual unlock website http://activate.rockstargames.com, read the Offline 'Data Check and Product Activation' Guide carefully and follow the steps as described.

Q: I get the error message: 'The serial number was not found in the database.'
A: The number one problem with serial numbers is mistyping. Double check the characters you have entered. To help identify each character of the serial number correctly, please see common misinterpretations:


If this does not solve your issue, please send us a picture of your serial number.

Q: I get the error message: 'Too many activations on different PCs or too many reactivations on the same PC have been performed...'
A: Please run the revoke tool from the following website and execute it on the PC where you have activated 'Grand Theft Auto IV' before:
Revoke Tool. Unfortunately, we are unable to increase your activation limit. Please contact the Rockstar Games Support via the official support website http://www.rockstargames.com/support/ regarding your request

Q: I get a 'Grand Theft Auto IV' error code (e.g. RMN40, DD3D50, WS30).
A: Please note that these error messages are not SecuROM™ related.
For further information and possible solutions please visit the following website:
http://www.rockstargames.com/support/.

Q: I have a problem with the 'Rockstar Games Social Club' (RGSC).
A: Unfortunately, we are unable to assist with the 'Rockstar Games Social Club', as this is not SecuROM™ related. For further information and possible solutions please contact the software publisher, Rockstar Games, regarding your request: http://www.rockstargames.com/support/.

Q: I still have issues activating my application.
A: Please contact us via our Product Activation contact form

Q: The above answers did not solve my issue.
A: Please install the SecuROM™ Diagnostics Tool for further assistance and follow the instructions on the website.



Grand Theft Auto IV Episodes from Liberty City picture

Please find below a list of frequently asked questions we have collected for 'Grand Theft Auto IV: Episodes from Liberty City'

Q: I get the error message: 'Release Date Check Failed.'
A: Please note that Internet access is required for an online release date check of this game.
Never the less it is possible to perform a 'manual offline activation' from another computer which is connected to the Internet. Please download the following Offline Installer package and install it. Afterwards visit the website: http://activate.rockstargames.com, read the Offline 'Data Check and Product Activation' Guide carefully and follow the steps as described.


Q: I get the error message: 'Could not connect to the activation server.'
A: If you are having problems activating your game you can also visit the manual unlock website http://activate.rockstargames.com, read the Offline 'Data Check and Product Activation' Guide carefully and follow the steps as described.

Q: I get the error message: 'The serial number was not found in the database.'
A: The number one problem with serial numbers is mistyping. Double check the characters you have entered. To help identify each character of the serial number correctly, please see common misinterpretations:

  • Digit 'Zero' and 'O' (like 'Oscar')
  • Digit 'One' and 'I' (like 'India')
  • Digit 'Two' and 'Z' (like 'Zulu')
  • Digit 'Eight' and 'B' (like 'Bravo')
  • Include all hyphen ('-') as shown in the serial number

If this does not solve your issue, please send us a picture of your serial number.

Q: I get the error message: 'Too many activations on different PCs or too many reactivations on the same PC have been performed...'
A: Please run the revoke tool from the following website and execute it on the PC where you have activated 'Grand Theft Auto IV Episodes from Liberty City' before:

Q: I still have issues activating my application.
A: Please contact us via our Product Activation contact form

Q: The above answers did not solve my issue.
A: Please install the SecuROM™ Diagnostics Tool for further assistance and follow the instructions on the website.

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