Batman: Arkham Asylum picture

Batman: Arkham Asylum - Frequently asked questions:

You are here: Home » Support for popular titles » Batman: Arkham Asylum

Product information:
Media: DVD-ROM / Digital Download

Please find below a list of frequently asked questions we have collected for Batman: Arkham Asylum:

Q: I cannot activate 'Batman: Arkham Asylum' with the Steam code I received when I purchased a Graphics Card from NVIDIA.
A: The code that you received when purchasing a Graphics Card from NVIDIA is NOT a serial number. To receive your serial number (after you have downloaded and install 'Batman: Arkham Asylum'), please do the following:

  1. Open Steam
  2. Right-click 'Batman: Arkham Asylum'
  3. Click "Show Serial"

This the serial number for 'Batman: Arkham Asylum'. Use this key to activate your game.

Q: I get the error message 'SecuLauncher: failed to start application. [2000]'
A: Please note that this is a common issue when the Visual Studio C++ redistributable was not installed properly.

To solve the issue, please open your Windows Explorer/My Computer and move to this directory on the 'Batman: Arkham Asylum' disc (e.g E:\BATMANAA\).

In that folder you will find a file called 'vcredist_x86.exe'. Please execute this application and follow the installation wizard.

Q: I get the error message: 'The serial number was not found in the database.'
A: The number one problem with serial numbers is mistyping. Double check the characters you have entered. To help identify each character of the serial number correctly, please see common misinterpretations:

If this does not solve your issue, please send us a picture of your serial number.

Q: I get the error message: 'No proper connection could be made with the activation server.'
A: If you are having problems activating your game, please visit the SecuROM™ PA Manual Unlock Website where you can generate an unlock code and activate your game manually.

Q: I get the error message: 'Too many activations on different PCs or too many reactivations on the same PC have been performed.'
A: Please run the revoke tool,, on the PC where you have originally activated 'Batman: Arkham Asylum'. After revoking this activation, you will be able to activate your application on a different PC.

Q: I still have issues activating my application.
A: Please contact us via our Product Activation contact form

Q: The above answers did not solve my issue.
A: Please install the SecuROM™ Diagnostics Tool for further assistance and follow the instructions on the website.

© 2009 Sony DADC Global Home Home  |  Imprint  |  Terms of Use  |  Sitemap