Media: DVD-ROM / Digital Download
Important: Please use the automatic update function of the game to get the latest version.
Please find below a list of frequently asked questions we have collected for 'ArcaniA: Gothic 4':
Q: I get the error message: 'Release Date Check Failed.'
A: Please note that Internet access is required for an online release date check of this game.
Nevertheless it is possible to perform a 'manual offline activation' from another computer which is connected to the Internet. Please download the correct Offline Installer package and install it:
Q: I want to start the Auto-Update feature again.
A: Please download this tool to start the Auto-Update process.
Q: I can't find the serial number for my game.
A: The location of the serial number depends on the version you have bought:
Q: I get the error message: 'The serial number was not found in the database.'
A: The number one problem with serial numbers is mistyping. Double check the characters you have entered. To help identify each character of the serial number correctly, please see common misinterpretations:
If this does not solve your issue, please send us a picture of your serial number.
Q: I get the error message: 'No proper connection could be made with the activation server.'
A: If you are having problems activating your game, please visit the ArcaniA: Gothic 4 Unlock Website where you can generate an unlock code and activate your game manually.
Q: I get the error message: 'Too many activations on different PCs or too many reactivations on the same PC have been performed.'
A: Please run the revoke tool, http://download.securom.com/support/arcania/ArcaniA.zip, on the PC where you have originally activated 'ArcaniA: Gothic 4'. After revoking this activation, you will be able to activate your application on a different PC.
If you still face the same message, please contact the official support of JoWood: firstname.lastname@example.org
Q: I still have issues activating my application.
A: Please contact us via our Product Activation contact form
Q: The above answers did not solve my issue.
A: Please install the SecuROM™ Diagnostics Tool for further assistance and follow the instructions on the website.