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Ghostbusters: The Video Game - Frequently asked questions:

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Product information:
Website: http://www.ghostbustersgame.com
Media: DVD-ROM / Digital Download

Please find below a list of frequently asked questions we have collected for 'Ghostbusters: The Video Game':


Q: I have bought the game via Steam or directly from Atari.com and cannot play it.
A: This issue is not SecuROM™ related. However you may use the official Atari community, to get the game running. Please have a look at Atari Ghostbusters Forum.

Q: I have the digital downloaded version of this game, and I am unable to activate it. I am never prompted for my Serial. What do I do?
A: This issue is not SecuROM™ related. Please have a look at the official Atari Ghostbusters Forum to find a solution.

Q: I get the error message: 'The serial number was not found in the database.'
A: The number one problem with serial numbers is mistyping. Double check the characters you have entered. To help identify each character of the serial number correctly, please see common misinterpretations:


If this does not solve your issue, please send us a picture of your serial number.


Q: I get the error message: 'No proper connection could be made with the activation server.'
A: If you are having problems activating your game, please visit the SecuROM™ PA Manual Unlock Website where you can generate an unlock code and activate your game manually.

Q: I get the error message: 'Too many activations on different PCs or too many reactivations on the same PC have been performed.'
A: Please run the revoke tool, http://download.securom.com/support/ghostbusters/revokeghostbusters.zip, on the PC where you have originally activated 'Ghostbusters: The Video Game'. After revoking this activation, you will be able to activate your application on a different PC.

Q: I still have issues activating my application.
A: Please contact us via our Product Activation contact form

Q: The above answers did not solve my issue.
A: Please install the SecuROM™ Diagnostics Tool for further assistance and follow the instructions on the website.

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